Shipping & Returns

Shipping Rates

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Product Returns

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Can I return product to Thrive Life?

We want our customers to enjoy their Thrive Life purchases! If a customer is unsatisfied with any product, they can return it for a 100% refund within 30 days of purchase (or within 7 days of receiving it in Canada), excluding shipping. Please note that return shipping fees are the customer's responsibility. Returns within 31-60 days of purchase incur a 15% restocking fee, and for returns within 61-90 days of purchase, a 30% restocking fee applies (restocking fees are deducted from the refund). Thrive Life is unable to accept returns for items beyond 90 days from the purchase date. All product returns must be approved through Customer Service.

Procedures for all Returns

1. Access the "My Returns" option from your customer account.
2. Click the "Request New Return" button and select the order and items you would like to return.
3. After submitting your return request, you can monitor the status of you return from the My Returns menu.

The risk of loss in shipping for returned product shall be born solely by the customer. Is is the sole responsibility of the customer to trace, insure, or otherwise confirm the the Company has received the shipment.

If any assistance is required, please contact customer service at 1-877-743-5373

APO/FPO/DPO Address

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What is an APO/FPO/DPO Address?

Getting mail to and from military personnel stationed in overseas dates back many years. To make this happen, the USPS "United States Postal Service" and the DoD "Department of Defense" negotiated a deal called Overseas Military Mail.

The areas were divided into three Military "States":
AA - Armed Forces Americas
AE - Armed Forces Europe
AP - Armed Forces Pacific

Those States are divided into three "Cities":
APO - Army Post Office
FPO - Fleet Post Office
DPO - Diplomatic Post Office

An overseas Military address is constructed the same as a domestic US address, so it can be sorted just like regular mail. See how to enter your Military address at checkout.

Example:
Name
Postal Service Center + Identifier
City "APO/FPO/DPO"
State "AA/AE/AP"
Zip Code

All mail is delivered it's normal speed to it's departure city her in the US. Overseas military addresses also have similar zip codes to the ones in their departure city.
AA - Miami, FL
AE - New York, NY
AP - San Francisco, CA

Each APO/FPO/DPO is staffed by members of the respective branch of service. All Post Offices operate like a real post office. Each address holder also has a mail lock box where their mail is slotted. Whenever a parcel arrives, they receive a delivery notification slip.

Although a little complicated, now you understand how Military Mail works.