Semi-Annual Sale: Frequently Asked Questions

 

What are the dates of the Semi-Annual sale?
Sale pricing will be active for all Consultants and Q Club members at 8:00 am MDT on Wednesday April 19th, and for all customers at 8:00 am on Thursday April 20. The sale will end on Monday, April 24 at 11:59 pm MDT.

 

When will I know the sale items and prices?
The Semi-Annual Sale flyer and picker page with all the sale prices will be released to Consultants on Wednesday, April 12. Please be aware that though the picker page will show the sale prices starting April 12, those prices will NOT be active until the sale begins. Items added to the cart from that page will still show as their normal price until the sale is live.

 

Why is there only one sale price for Semi-Annual Sale items? Do all customers receive that price?
Yes, all customers will receive Semi-Annual Sale pricing during the sale. This means that your customers can shop on your website and still receive the lowest price!

 

During the sale, can sale items be put in my Q?
Sale items may be added to Q shipments. However, you will only get sale pricing on the items if your Q processes during the sale period. In addition, this sale is while supplies last, so please remember to process your Q as soon as possible to ensure availability. Items will be removed from your Q shipment when they go out of stock if the shipment has not processed. Watch the Q tutorial to see how to change your shipment date.

 

How long will it take for Semi-Annual Sale orders to be shipped?
Because of the high volume of orders during this sale, it may take 10-14 business days for orders to be shipped. Keep a look out for the shipping confirmation email that’ll be sent to you as soon as your order is on its way.

 

The sale is “while supplies last.” What does this mean?
This means that all sale products may not necessarily be available throughout the duration of the sale. Products will be available at sale price until inventory is depleted. If products sell out during the sale, they will be marked as Out of Stock on the website and will not be available to add to orders or to the Q. Out of stock items will also be listed on the inventory status page, which is updated hourly.

 

How do I tell my customers about the sale?
We’ll upload templates into the email promotional tool for you to send out to your customers. You can also print out the Semi-Annual Sale flyer as a handout, or share the link to the flyer or the picker page with your customers through email or social media.

 

How do I shop during the sale?
The best way to shop is through our Semi-Annual Sale picker page. From there, you can add items to your Q or purchase as a one-time order. This page can be accessed through Consultant websites and Party Connect. All products included with the sale will have sale pricing throughout the site. You can also shop from your Q and receive the same discounts.

 

Can I fill my shopping cart before the sale and simply check out during the sale?
Yes, if you wish you may use the Semi-Annual Sale picker page to fill your cart with the sale items before the sale is active. Please be aware that the items in your shopping cart will not display at the correct sale price until the sale is active. Once the sale is active, you can refresh your cart to see the sale prices for the items you selected and continue checkout normally. Make sure you are refreshing the page at the top of your browser, instead of clearing your cart.

 

Will there be April monthly specials in addition to Semi-Annual Sale items?
We will still be offering April monthly specials. April monthly specials will already be priced at a Semi-Annual Sale discount and will be available during the full month of April while supplies last.

 

Who do I contact if issues come up during the sale?
Customer service will be available through phone (877-743-5373), email (support@thrivelife.com), live chat (available at the bottom of any page on the website, as well as at the bottom right corner of the My Office website), and Facebook.

Additional Customer Service Hours:

• Wednesday, April 19 our phones, chat, and email will be available starting at 8am.
• Monday, April 24 we will have extended hours for chat and email until 8pm.

If you have an issue outside of work hours, please email us and we will respond to you as soon as possible. All issues we receive by email during the sale period will be resolved with sale pricing honored. All hours in MDT.